1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information You Provide

• Account information: Name, email address, password (if you create an account)
• Order information: Billing address, shipping address, phone number, and payment details
• Communications: Messages you send us via email, phone, or contact forms

Information Collected Automatically

• Usage data: Pages visited, time spent on pages, links clicked, referring URLs
• Device data: IP address, browser type and version, operating system, device identifiers
• Transaction data: Purchase history and browsing behavior on our site
• Cookies and tracking: See Section 4 for full details

Payment Information

We do not store your full credit card or payment details on our servers. All payment transactions are processed through secure, PCI-compliant third-party payment processors. We only retain the last four digits of your card number and billing address for order verification purposes.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, and send order confirmations and shipping updates
• Communicate with you about your account, orders, or customer service inquiries
• Improve our website, product catalog, and user experience
• Send you promotional emails and marketing communications (only if you have opted in)
• Detect, prevent, and investigate fraud or security incidents
• Comply with applicable laws and legal obligations
• Analyze site traffic and performance through analytics tools

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Shipping carriers (UPS, FedEx, USPS), payment processors, email service providers, and analytics platforms that assist in operating our business — bound by confidentiality agreements
• Legal requirements: If required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of all or part of our business, your information may be transferred as a business asset
• Protection of rights: To enforce our Terms of Service or protect the safety of our users or the public

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site. These include:

• Essential cookies: Required for the website and shopping cart to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: Used to serve relevant ads and measure ad campaign performance (e.g., Google Ads)
• Preference cookies: Remember your settings and preferences

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect site functionality. For more information on Google's data practices, visit policies.google.com/privacy.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption on all pages of our website (HTTPS)
• Secure, PCI-compliant payment processing
• Access controls limiting who can view customer data internally

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order records are typically retained for a minimum of 7 years for tax and legal compliance purposes.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
• Delete: Request deletion of your personal information, subject to certain exceptions
• Opt-Out: Opt out of the sale of your personal information (we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

To submit a CCPA request, contact us at the address or phone number in Section 11. We will respond within 45 days. You may also designate an authorized agent to submit a request on your behalf.

9. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us personal information, we will delete it promptly. If you believe a child has submitted information to us, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the bottom of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Last updated: May 2025  |  MED-TECH WATER SYSTEMS, INC.